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name: suzie
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02/26/2002 Entry: "your-site sucks"

It's official. Your-Site.com SUCKS. They screwed up my user name to begin with. "A scripting error." To change your password you have to fill out a form and they have to do it manually. They didn't change my forums user name to match my master user name, even though I asked them repeatedly about it. And to top it all off, I posted the question in the actual forums, and they changed my user name to match my master user name and DIDN'T TELL ME. And I thought Hostsave was a shitty hosting provider. I'm giving this one last shot, but if it doesn't work I'm writing a scathing letter to the company and getting my money back.

This is no reflection whatsoever on anyone who recommended Your-Site to me. I'm sure they're working out fine for you, but I think their technical support team are complete idiots. :)

Replies: 8 comments

geeez ... i'm no fan of hostsave (currently considering a new hosting company) but at least they're relatively competent. when you first were talking about going to your-site it sounded decent but seriously, between 'accidentally' giving you access to someone else's site and not having an automated password changing mechanism i'm not interested. you should never, ever have to give your password to a human, regardless of whether or not they work for your hosting company. that's just standard practice.

those evil bastards.

-Z

Posted by -Z @ 02/26/2002 09:18 AM CST

ugh. i'm sorry. i feel guilty anyway. but they do have a money-back guarantee. i'd take it. and the only thing i know about hostsave is that you can't run moveable type on their server...

Posted by redsugar @ 02/26/2002 10:53 AM CST

that's one of the downsides of searching for a good hosting company. you see one that has some options you like and they lack others. if we had a static ip i'd just host our sites on one of our servers at home and have all of the options we want.

Posted by -Z @ 02/26/2002 11:15 AM CST

eep! i feel guilty too. but i'd definitely fight like hell to get your money back (not that it replaces all the fucking headache of switching hosts, but still...)

Posted by zal @ 02/26/2002 07:43 PM CST

noooo... please don't feel guilty, y'all! I'm going to give them another chance and see how it goes. it was worth a shot, anyway. :)

Posted by suzie @ 02/26/2002 08:50 PM CST

I left them recently because service SUCKS ASS! I tried to stick it our for a couple of years...but it's just too damn slow and the service bites. I just changed to totalchoicehosting.com...and they rock!

Posted by orange haired boy @ 07/19/2003 11:30 AM CST

Add my name to the list of people screwed by Your-Site. They just had a server crash and lost - flat-out lost - email. In my case, WEEKS of email. When I complained about it on their forum, I was banned and my posts were deleted. YOUR-SITE SUCKS!

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